Thinking out loud.

§ Field notes · Vol. III · 2026
2 essays · updated monthly

Notes on shipping AI products, wrangling workflows, and the parts of PM work that don't fit in a roadmap.

02 / 02 shown
N° 01 / lead
§ Featured · March 5, 2025

How I built a $0 AI support system that replaced a $40K tool

When I joined Mosaic Wellness, customer support was running on a third-party WhatsApp-based system that cost us around $40,000 a year. The bot was dumb — menu-driven, no understanding of context, and every edge case got escalated to a human agent. We had 45 support agents handling queries across 5 health brands, and the automation rate was stuck at 40%.

By Suman Sharma·8 min read·#AI #Automation
N° 02

n8n vs Zapier for AI workflows: my honest take

#Tools#n8n
February 20, 2025
5 min read
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